Nespresso - king of service

This morning I had the most amazing experience with Nespresso. My coffee machine that I brought from Sweden has broken down, and can't get any electricity fom the power outlet anymore. So, I called Nespresso Club (which I'm not even a member of) and asked if they could fix it. First of all, the machine is not bought in the Netherlands and they have no access to the Swedish records. Second, I wasn't completely sure when it was bought and what the model was called. The woman in the customer support was so nice and registered and helped me through everything, and they offered free pick-up of the machine (with a replacement machine while it's being repaired). However, I just need to find the receipt for the purchase, which could be quite difficult since I'm stuck here in Holland. But anyway, Nespresso deserves a special recognition for their outstanding customer support! This is a perfect example how going beyond expectations leads to word-of-mouth and a good reputation! Oh God, the marketing book has completely brainwashed me I think...